Keri Your Look

Your time is valued at Keri Your Look and I strive to provide the best service to all of my clients. To ensure fairness and efficiency, I have established the following cancellation policy: 1. Late Arrivals: • 15-Minute Grace Period: If you arrive more than 15 minutes late to your appointment, it will be automatically canceled. Please notify me if you anticipate being late to see if I can accommodate you within the schedule. 2. Cancellation Fees: • Cancellations Within 24 Hours: Appointments canceled less than 24 hours before the scheduled time will incur a cancellation fee totaling 25% of your scheduled service(s) to the card on file. This fee helps compensate for the time reserved for your appointment. • No Call/No Show: Failure to attend your appointment without prior notice will result in being blocked from booking future services. 3. How to Cancel: • Online: You can cancel or reschedule your appointment online at https://keriyourlook.glossgenius.com. 4. Payment of Fees: • Cancellation Fee Payment: The cancellation fee must be paid before scheduling your next appointment. 5. Emergencies and Exceptions: • Consideration for Emergencies: I understand that emergencies happen. If you experience a genuine emergency, please contact me as soon as possible to discuss your situation. 6. Confirmation: • Appointment Confirmation: You will receive a confirmation email and/or text message when you book your appointment and a reminder 24-48 hours prior. Please ensure your contact information is up-to-date to receive these notifications. Thank you for your understanding and cooperation. I look forward to glowing with you!