Business Hours
- Monday
- 10 AM - 5 PM
- Tuesday
- 10 AM - 5 PM
- Wednesday
- Closed
- Thursday
- Closed
- Friday
- 10 AM - 5 PM
- Saturday
- Closed
- Sunday
- Closed
Cancellation Policy
Your time is valued at Keri Your Look and I strive to provide the best service to all of my clients. To ensure fairness and efficiency, I have established the following cancellation policy:
1. Late Arrivals:
• 15-Minute Grace Period: If you arrive more than 15 minutes late to your appointment, it will be automatically canceled. Please notify me if you anticipate being late to see if I can accommodate you within the schedule.
2. Cancellation Fees:
• Cancellations Within 24 Hours: Appointments canceled less than 24 hours before the scheduled time will incur a cancellation fee totaling 25% of your scheduled service(s) to the card on file. This fee helps compensate for the time reserved for your appointment.
• No Call/No Show: Failure to attend your appointment without prior notice will result in being blocked from booking future services.
3. How to Cancel:
• Online: You can cancel or reschedule your appointment online at https://keriyourlook.glossgenius.com.
4. Payment of Fees:
• Cancellation Fee Payment: The cancellation fee must be paid before scheduling your next appointment.
5. Emergencies and Exceptions:
• Consideration for Emergencies: I understand that emergencies happen. If you experience a genuine emergency, please contact me as soon as possible to discuss your situation.
6. Confirmation:
• Appointment Confirmation: You will receive a confirmation email and/or text message when you book your appointment and a reminder 24-48 hours prior. Please ensure your contact information is up-to-date to receive these notifications.
Thank you for your understanding and cooperation. I look forward to glowing with you!